Detail-oriented Systems Administrator with expertise in cloud infrastructure, enterprise networking, and automation. Experienced in managing complex environments spanning Active Directory, Entra ID, VMware, and multi-vendor firewalls, with a strong focus on security, scalability, and uptime. Creator of Jake’s Tech, a YouTube channel with 5K+ subscribers and 120K+ monthly views, showcasing advanced troubleshooting, lab builds, and real-world implementations in systems, cloud, and network engineering. Adept at translating deep technical knowledge into both operational results and scalable solutions that drive business efficiency.
● Certifications: CCNA, CompTIA Security+, CompTIA Network+, CompTIA A+, AZ-104
● Systems & Operating Systems: Windows Server, Unix, Linux, Windows 10/11, macOS, Cisco iOS, Android
● Networking & Connectivity: WAN/LAN, Routing & Switching, VPN Management (AnyConnect, OpenVPN), DNS, DHCP, Meraki, Firewalls (WatchGuard, Cisco, Fortigate), VMware
● Directory & Identity Management: Active Directory, Group Policy (GPO), Entra ID / Azure, Conditional Access, Microsoft 365
● Software & Collaboration Tools: Exchange, SharePoint/OneDrive, Microsoft Office, Google Workspace, Microsoft Teams, Splunk, RMM/Endpoint Management
● Security & Compliance: SSL Certificates, Microsoft Compliance, Suricata, Wireshark/Tcpdump
● Scripting & Automation: PowerShell, Python, SQL, HTML
● Additional Skills: Azure Virtual Networks, Intune / Endpoint Manager, Cloudflare / Load balancing, Software Management, Backup & Recovery
REDACTED - MSP
Systems Administrator
Sept. 2024 – present
● Provided technical leadership in system and network administration across multiple environments, managing VPN connectivity, firewall configurations, and network security.
● Led escalated support for complex issues, including Active Directory synchronization, Microsoft 365 failures, SQL server updates, and Change Control management, ensuring minimal downtime.
● Utilized PowerShell and Bash scripting to automate routine processes, improving operational efficiency and reducing manual errors.
● Conducted bi-weekly vulnerability assessments using CCNS security grade, EPSS score analysis, and CVE prioritization, implementing advanced encryption protocols to reduce organization-wide security risks by 40%.
● Onboarded and mentored new systems administrators across 5 regional locations, reducing ramp-up time by 75% while standardizing best practices in network security, cloud administration, and advanced troubleshooting.
● Authored 50+ detailed procedural guides and training documents, reducing onboarding time for new hires and improving team efficiency in troubleshooting.
Jake’s Tech (YouTube Channel)
Content Creator
Sept. 2024 – present
● Design, build, and document advanced lab environments covering systems administration, cloud deployments, and network engineering, producing 2+ videos per week for a 5K+ subscriber audience.
● Manage all aspects of production, from technical research to scripting, recording, and post-production, ensuring technical accuracy and depth in every project.
● Achieved 120K+ monthly views, 8K+ hours watch time, and +2,900 new subscribers in 28 days, monetizing through ad revenue while expanding professional reach.
● Implement SEO strategies and analytics tracking to optimize viewer engagement and retention.
REDACTED - MSP
Tier 1 Special Services Engineer
June 2024 – Sept. 2024
● Managed 450 high-priority support tickets in 4 months, achieving a 93% first-call resolution rate while consistently exceeding productivity targets averaging 143 billable hours per month.
● Secured a 100% CSAT score from 26 customer surveys by resolving complex issues within SLA targets, reinforcing client satisfaction and loyalty.
● Trained and mentored two classes of 10+ new hires, improving their troubleshooting efficiency by 25% through structured onboarding and knowledge-sharing initiatives.
● Authored and maintained 10+ technical knowledge base articles, reducing average ticket resolution time by 30% and boosting team efficiency.
REDACTED - High School
Spanish Teacher | Head Coach
July 2020 – May 2024
● Designed and deployed digital learning tools, including Canvas and AI-based assessment platforms, improving student engagement by 20% and training 50+ faculty members to optimize technology use.
● Headed the Spanish department, developing data-driven Spanish 1 and 2 curricula by analyzing student performance metrics, leading to a 10% improvement in course pass rates.
● Delivered professional development workshops on integrating AI in education, enhancing teaching strategies for 30+ educators, and increasing adoption of digital tools in classrooms.
Capital One Bank
Branch Ambassador
July 2019 – July 2020
● Led digital migration initiatives, transitioning 500+ accounts to modernized systems in compliance with banking regulations, reducing processing time by 20%.
● Collaborated with cross-functional teams to provide advisory support on compliance and audit operations, ensuring adherence to regulatory standards and enhancing audit readiness.
● Implemented security protocols and compliance measures to safeguard sensitive financial data, contributing to a spotless audit record with only 1 minor finding in 8 months.
B.A Spanish and Political Science, University of Wisconsin – Madison 2014–2018