New Caney, TX 77357

[email protected] ▪ 346-643-0172 ▪ LinkedIn ▪ GitHub ▪ YouTube ▪ Jakehulberg.dev

---

Developer Advocate with a systems and infrastructure background, focused on helping developers adopt and operate complex platforms securely and at scale. Grew organic impressions past 1M+/month, more than doubled self-service revenue, and built technical content programs spanning documentation and reference architectures across CI/CD, Kubernetes, identity, and cloud-native security. Creator of Jake's Tech, a YouTube channel with 23K+ subscribers and 165K+ monthly views covering systems, cloud, and DevOps.

● Certifications: CCNA, CompTIA Security+, CompTIA Network+, AZ-104, SC-300, CompTIA A+

● Cloud & Infrastructure: Kubernetes, Docker, AWS, Azure, Multi-Cloud Architecture, High Availability, VMware, Linux, Windows Server

● CI/CD & DevOps: GitHub Actions, CI/CD Pipelines, GitOps, Secrets Management, Workload Identity, OIDC / OAuth 2.0

● Software Development: TypeScript, React, Next.js, Node.js, Python, REST APIs, PostgreSQL, Git

● Identity & Security: Entra ID, Active Directory, Conditional Access, Splunk, Wireshark, Firewalls (Cisco, Fortigate, WatchGuard)

● Networking: Routing & Switching, VPN, DNS, DHCP, Cloudflare, Load Balancing

● Established and scaled the Developer Relations function from the ground up, driving organic traffic up 20% month over month to a record-breaking 1.1M+ organic impressions in a single month — a company first.

● Produced 2–3 technical YouTube videos per week on the company channel covering CI/CD secrets injection, Kubernetes authentication, and cloud-native security patterns, growing channel views 371%, watch time 311%, and subscribers 336% over the previous 90-day period.

● Built 2 production-grade reference repositories (GitHub Actions with secrets injection, Kubernetes External Secrets Operator) and created 10+ video pages on the company website, contributing to a 36% increase in organic impressions.

● Edited and updated 20+ technical docs and built a multi-agent sequential pipeline with a reference style guide to automate documentation creation, review, and standardization.

● Grew LinkedIn engagement 150% month over month across the first three months and increased AI search engine traffic 37% month over month through SEO improvements including self-referencing canonicals and XML sitemaps.

● Contributed directly to revenue growth, more than doubling self-sign-up Pro subscriptions within the first quarter; enterprise customers regularly cited YouTube content during sales evaluations.

● Partnered with platform engineers to translate internal primitives (agents, operators, authentication methods) into externally consumable developer workflows and documentation.

● Design, build, and document advanced lab environments covering systems administration, cloud deployments, and network engineering, producing 2+ videos per week for a 23K+ subscriber audience.

● Manage all aspects of production, from technical research to scripting, recording, and post-production, ensuring technical accuracy and depth in every project.

● Average 165K+ monthly views, 10K+ hours watch time, and +2,900 new subscribers in 28 days, monetizing through ad revenue while expanding professional reach.

● Served as primary sysadmin for 15 financial institution clients with combined assets over $2B and 500+ end users, maintaining 99.9% uptime across high-availability environments including VPN, firewall, and network infrastructure.

● Resolved 15–20 escalated tickets per day spanning Active Directory synchronization, Microsoft 365 failures, SQL server updates, and Change Control management, maintaining a 98% SLA hit rate with an average 4-hour resolution time.

● Built 20+ SFTP automations using PowerShell and Bash, saving 40+ hours of manual labor per month across the sysadmin team, and reduced false positives by 95% in network monitoring (VeloCloud, Auvik).

● Conducted bi-weekly vulnerability assessments using CCNS security grade, EPSS score analysis, and CVE prioritization, implementing advanced encryption protocols to reduce organization-wide security risks by 40%.

● Onboarded and mentored 8 classes of new systems administrators across 5 regional locations, reducing ramp-up time by 75% while standardizing best practices in network security, cloud administration, and advanced troubleshooting.

● Authored 50+ detailed procedural guides and training documents, reducing onboarding time for new hires and improving team efficiency in troubleshooting.

● Managed 450 high-priority support tickets in 4 months, achieving a 93% first-call resolution rate while consistently exceeding productivity targets averaging 143 billable hours per month.

● Secured a 100% CSAT score from 26 customer surveys by resolving complex issues within SLA targets, reinforcing client satisfaction and loyalty.

● Trained and mentored two classes of 10+ new hires, improving their troubleshooting efficiency by 25% through structured onboarding and knowledge-sharing initiatives.

● Authored and maintained 10+ technical knowledge base articles, reducing average ticket resolution time by 30% and boosting team efficiency.

● Headed the Spanish department and delivered professional development workshops on AI and digital tools to 50+ faculty members, improving student engagement by 20% and course pass rates by 10%.

B.A Spanish and Political Science, University of Wisconsin – Madison 2014–2018